Account Director, Client Strategy
Directive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
- Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
- Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
- Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
- Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
- Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
- Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
- Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Requirements
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Paid MediaSEOContentCROCreativeRevOpsportfolio economicsforecastingmargin healthrenewal negotiations
Soft skills
strategic communicationclient relationship managementcross-functional leadershiprisk managementmentoringexecutive storytellingstrategic thinkingcommercial accountability