IT Support

• Own the IT budget and partner with the CFO to identify cost-saving opportunities.
• Conduct regular audits of the SaaS ecosystem to consolidate tools, manage renewals, and negotiate vendor contracts to streamline cost structures.
• Manage and mentor the IT Manager, while also serving as a backup for daily operations during peak times or absence.
• Design and maintain an IT roadmap that supports business scalability without linear cost increases.
• Act as the primary System Administrator for core business tools (NetSuite, Salesforce, Asana, PandaDoc, Notion, etc), personally handling complex configurations and integrations.
• Ensure seamless data flow between Sales, Finance, and Operations by building and maintaining automations and API connections.
• Evaluate and implement new tools, taking ownership of the technical setup, deployment, and training for the organization.
• Lead the execution of compliance frameworks (SOC 2), including gathering evidence and managing audit requirements.
• Directly respond to customer and vendor security questionnaires to accelerate sales cycles.
• Configure and enforce data governance policies across distributed tools (Notion, Drive, Stratos) to prevent data silos.
• Manage device security policies hands-on using MDM software (Kandji) to protect company assets.
• Serve as the final escalation point for technical issues, troubleshooting complex hardware/software problems that the IT Manager cannot resolve.
• Partner with the IT Manager to manage the helpdesk queue, jumping in to resolve tickets and support employees directly to maintain SLAs.
• Develop and execute disaster planning, data backup strategies, and business continuity protocols.
• Maintain high-level documentation, SOPs, and internal knowledge bases for system architecture.

Senior IT Manager

Enterprise Architect

Help Desk Engineer

Transformation Credit Specialist

Help Desk Representative