Doors Engineer
KONE
External Automotive Claims Engineer
Direct Line Group
full-time
Posted on:
Location Type: Office
Location: Birmingham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes
- Responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management
- Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times
- Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
- Support the delivery and management of the AD spend
- Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts
- Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards
- Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers
- Develop self to maximise your full potential in the role
Requirements
- Experience in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
- A good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
- ATA VDA qualifications (desirable)
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vehicle inspectionfinancial performance managementcost managementcustomer experience managementrisk managementvehicle repair techniquesmotor insurance claims processes
Soft skills
judgmentcustomer servicecollaborationproactive managementself-development
Certifications
NVQ3 in Automotive RepairATA VDA