Engineer

• Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes
• Responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management
• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers
• Develop self to maximise your full potential in the role

External Automotive Claims Engineer

Process Engineer

Doors Engineer