Operations

• Accountable for leading and developing high performing Customer Solutions teams based in both our Leeds and Glasgow sites
• Live and breathe our values and set high standards for yourself and others
• Be a leader that’s visible, motivational and approachable
• Be relentless about doing things smarter and encourage people to question what, why and how we do things
• Lead from the front providing direction and coaching
• Build diverse collaborative relationships with other business areas to unblock problems
• Control costs by taking care of customers in a sustainable way
• Identify, own and manage risks involved in running our business

Customer Solutions Operations Manager

Publishing Operations Editor – Books

Junior Consultant, Process Improvement