Business Improvement Consultant
Direct Line Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identifying/designing/delivering business change, either independently or as part of wider transformation programmes (including running Proof of concept’s as appropriate)
- Collaborating across the whole business to ensure all key change activities deliver within timescales, with associated benefits fully realised
- Support the embedment of change, working with key stakeholders.
- Ensure all change adheres to relevant governance and sign off processes
- Apply appropriate change methodology and structured problem solving to maximise benefit realisation, ensuring that Customer experience, Conduct, growth, and profitability are considered at every stage
- Build change capability within areas of the business that you interact with
- Provide coaching and thought leadership across all hierarchy levels to improve ways of working
- Work closely with the key support departments including, Learning, Internal Comms, Governance & Customer Interactions, Knowledge Asset & Operational Comms, to ensure specialist services are utilised where required
- Delivers strong engagement with (and management of) stakeholders
- Keep abreast of developments within the Change Management field and ensure that appropriate tools and techniques are transferred into your personal development plan
Requirements
- Strong analytical and problem-solving skills, with a track record of diagnosing issues and delivering solutions.
- Experience managing or supporting projects across the full lifecycle.
- Excellent communication, influencing and stakeholder management skills.
- Ability to empathise with business challenges and translate them into actionable change whilst demonstrating the ability to have a strategic view.
- Organised and adaptable, able to work across multiple priorities and business areas.
- Experience within Claims, or a strong understanding of insurance operations, is desirable.
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change methodologystructured problem solvingproject management
Soft skills
analytical skillsproblem-solving skillscommunication skillsinfluencing skillsstakeholder managementempathystrategic thinkingorganizational skillsadaptability