Account Manager

DiliTrust

Account Manager connecting with legal departments and executive stakeholders, driving adoption, success, and growth in DiliTrust’s legal technology solutions.

Posted 5/26/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations
Serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions
Act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience
Building and maintaining relationships with a portfolio of strategic client accounts
Driving customer adoption, engagement, and long-term account success
Managing contract renewals and supporting retention initiatives
Identifying and acting on upsell and cross-sell opportunities to meet targets
Leading customer business reviews and strategic account discussions
Acting as a consultant and trusted advisor on DiliTrust products and best practices
Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
Monitoring KPIs, customer usage, and business outcomes to support customer value and growth

Requirements

What you’ll need

5 years of relevant experience in account management, customer success, or enterprise SaaS environments
Experience managing strategic or enterprise customer accounts within a technology or SaaS environment
Excellent presentation and communication skills
Comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes
Comfortable working within international and multicultural teams
Strong desire to learn and become a trusted functional expert across multiple software solutions
Relationship-driven, adaptable, and comfortable navigating complex customer environments
Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus

Benefits

Comp & perks

A highly competitive commission structure
Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
A flexible hybrid work model that supports both collaboration and work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successenterprise SaaScustomer discoverycontract renewalsupsellcross-sellKPI monitoringstrategic account managementlegal technology solutions

Soft Skills

presentation skillscommunication skillsrelationship-drivenadaptabilitycollaborationconsultative skillscustomer advocacyproblem-solvingcross-functional teamworkcultural awareness