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About the role
Key responsibilities & impact- Reporting to the Chief Customer Success Officer, you will manage a team of people and oversee the team's growth.
- Ensure customer satisfaction and retention at a global scale.
- Oversee and optimize customer projects, ensuring efficient implementation, on-time delivery, and budget adherence.
- Act as a strategic advisor to customers, helping them maximize the value of our solutions and improve their satisfaction.
- Develop and execute strategies to maximize customer retention, engagement, and account expansion.
- Identify and pursue new business opportunities to support growth and market expansion across Europe.
- Work closely with sales teams to enhance customer acquisition and develop long-term partnerships.
- Lead and challenge regional teams in consulting, implementation, support, and customer relationship management.
- Train and mentor teams to improve their skills and overall performance.
- Manage a team, ensuring their professional growth and career development.
- Analyze regional performance and provide strategic recommendations to optimize results.
- Collaborate with sales, marketing, and R&D teams to enhance our solutions and align them with market needs.
- Actively participate in the sales process and contribute to product evolution to meet customer expectations.
Requirements
What you’ll need- You have 15 years of experience including 10 in management
- Strong leadership and winner personality
- Strong business focus (upsell, cross sell, churn, downsell, NRR)
- Experience of complexe Project management
- Highly operational, able to take over, resolve customer situations, provide solutions
- Fluent in Arabic, English and French
- Thorough knowledge of the Maroccan market/customers
- Legaltech experience, ideally CLM and Matter Management
Benefits
Comp & perks- Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada as well as USA, Germany, Dubai and Mexico)
- Our "Telework Charter" guarantees that you can find the right balance between "Onsite" and "Remote"
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer relationship managementaccount expansioncustomer retention strategiesbusiness developmentstrategic advisingbudget managementperformance analysissolution implementationlegaltech
Soft Skills
leadershipteam managementcustomer satisfaction focusoperational efficiencymentoringcommunicationproblem-solvingstrategic thinkingcollaborationcustomer engagement