Senior Manager, Partner Programs – Strategy

Diligent

Senior Manager, Partner Programs & Strategy at Diligent architecting and improving global partner programs. Designing frameworks and driving partner performance and revenue.

Posted 4/30/2026full-timeNew York City • New York, Washington • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudSFDC

About the role

Key responsibilities & impact

Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances
Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity
Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance
Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict
Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance
Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation

Requirements

What you’ll need

7–10+ years in partner programs and/or partner operations within a SaaS environment
Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace)
Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships
Strong experience in program governance, process design, and change management in complex, matrixed environments
Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms
Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions)
Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance
Experience using AI and automation for program operations, governance, and optimisation

Benefits

Comp & perks

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs
Remote working arrangements may also be considered

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partner program managementprogram governanceprocess designchange managementanalytical skillsfinancial modelingdashboard buildingKPI frameworksAI in program operationsautomation

Soft Skills

leadershipcommunicationorganizational skillsaccountabilityperformance optimization