Application Support Engineer

Dijital Team

Applications Support Specialist configuring software platforms for a technology consultancy in aged care. Delivering user training, support, and process improvement initiatives.

Posted 6/10/2026full-timeRemote • 🇱🇰 Sri LankaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Configure and maintain software platforms to meet client and organisational requirements.
Set up workflows, forms, business rules, user permissions, security roles, and system settings.
Support software implementations, upgrades, and enhancement initiatives.
Perform testing and validation of configuration changes.
Maintain accurate system documentation and configuration records.
Provide application support through a range of support channels.
Investigate, troubleshoot, and resolve application-related issues.
Collaborate with software vendors and internal teams to resolve complex technical challenges.
Monitor support requests and ensure timely, professional resolution.
Maintain accurate records of support activities and outcomes.
Deliver training programs for end users, administrators, and management teams.
Develop user guides, training resources, and knowledge base content.
Support organisations in improving software adoption and user engagement.
Conduct onboarding sessions and refresher training where required.
Translate technical concepts into practical, user-friendly guidance.
Work with clients to understand existing business processes and operational challenges.
Identify opportunities to improve efficiency through technology and automation.
Recommend best-practice solutions and system enhancements.
Help organisations maximise the value of their technology investments.
Develop expertise across multiple software platforms used within the aged care and community services sectors.
Stay current with industry developments, software updates, and emerging technologies.
Participate in ongoing professional development and certification opportunities.

Requirements

What you’ll need

Excellent verbal and written communication skills with the ability to engage confidently with stakeholders at all levels.
Strong presentation, facilitation, and user training capabilities.
Experience configuring, administering, or supporting business applications and software platforms.
Strong analytical thinking and problem-solving skills with the ability to identify root causes and implement effective solutions.
Proven customer service and relationship management skills.
Ability to create clear documentation, user guides, knowledge articles, and process instructions.
High attention to detail and strong organisational skills.
Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
Strong computer literacy and the ability to quickly learn new systems and technologies.
Desirable Skills & Experience
Experience within aged care, disability, healthcare, community services, or not-for-profit organisations.
Exposure to Client Management Systems (CMS), CRM platforms, workforce management systems, or cloud-based business applications.
Experience with platforms such as AlayaCare, Carelink, Nightingale, Zoho, HubSpot, Employment Hero, or similar solutions.
Understanding of aged care operations, Support at Home, CHSP, NDIS, or related programs.
Experience supporting software implementation, system upgrades, or digital transformation initiatives.

Benefits

Comp & perks

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software configurationapplication supporttroubleshootingsystem documentationuser traininganalytical thinkingproblem-solvingcustomer servicerelationship managementdigital transformation

Soft Skills

verbal communicationwritten communicationpresentation skillsfacilitation skillsattention to detailorganizational skillsability to manage multiple prioritiesstakeholder engagementuser engagementtechnical translation