Automation Engineer, RPA/RMM

Dijital Team

Automation Engineer designing and optimizing automation solutions within IT services. Collaborating to enhance service delivery and operational efficiency for a technology services organization.

Posted 6/2/2026full-timeRemote • 🇱🇰 Sri LankaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

automation workflowsprocess automationworkflow designtroubleshootingMicrosoft AzureMicrosoft 365networking fundamentalsautomation frameworksorchestration platformsservice desk efficiency

Soft Skills

stakeholder communicationrelationship buildinganalytical problem solvingdetail-orientedindependent workcollaborationadaptabilitycontinuous improvementdocumentation skillsprocess design

Tools & Technologies

RewstKaseyaIT service management platformsMSP toolsetsservice delivery platformsoperational systemsprocess mapsknowledge base articlesautomation best practicesworkflow documentation

Industry Keywords

automation engineersystems engineerIT servicesmanaged servicestechnical operationsonboarding automationoffboarding automationoperational workflowsservice deskbusiness process analysis

Tech Stack

Tools & technologies

AzureITSM

About the role

Key responsibilities & impact

Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya)
Identify automation opportunities by reviewing service desk and operational processes
Monitor and maintain automations to ensure performance and continuous improvement
Collaborate with service desk, operations, and leadership to prioritise initiatives
Reduce manual workloads through scalable, efficient solutions
Create and maintain clear documentation (process maps, workflows, KB articles)
Troubleshoot automation issues and provide L2/L3 technical support
Improve onboarding/offboarding processes via automation
Align automation efforts with business and service delivery goals
Provide recommendations to optimise after-hours support and reduce overtime
Deliver outcomes independently while maintaining strong stakeholder communication
Work with internal and offshore/MSP teams to ensure seamless delivery
Contribute to reusable frameworks and automation best practices

Requirements

What you’ll need

4+ years of experience as an Automation Engineer, Systems Engineer, or similar senior technical role
Strong experience designing, building, and implementing workflow and process automation solutions
Experience working within IT services, managed services, or technical operations environments
Demonstrated success improving service desk efficiency and operational workflows through automation
Ability to analyse business processes and identify automation opportunities that deliver measurable value
Hands-on experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies
Strong understanding of Microsoft Azure and Microsoft 365 environments
Experience working with IT service management and service desk platforms
Solid networking fundamentals and troubleshooting capabilities
Experience with onboarding and offboarding automation processes is highly desirable
Familiarity with MSP toolsets, service delivery platforms, and operational systems is advantageous
Strong documentation and process design experience
Ability to create process maps, workflow documentation, and knowledge base articles
Experience developing reusable automation frameworks and operational best practices
Strong focus on quality, scalability, and continuous improvement
Excellent written and verbal communication skills
Strong stakeholder engagement and relationship-building capabilities
Analytical and detail-oriented problem solver
Ability to work independently while collaborating effectively across teams
Adaptable and comfortable working within fast-paced and evolving environments

Benefits

Comp & perks

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones