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Senior Systems Engineer – L3
Dijital TeamSenior Systems Engineer - L3 delivering IT support and solutions within a Managed Service Provider. Focus on Microsoft 365 technologies and cloud-based infrastructure for diverse clients.
Tech Stack
Tools & technologiesAzureCloudDNS
About the role
Key responsibilities & impact- Provide remote technical support via phone, email, and remote access tools
- Set up new users, devices, and accounts
- Configure printers, endpoints, and user environments
- Perform device deployments, setup, and data migrations
- Troubleshoot issues impacting end users across various client environments
- Support and administer Microsoft 365 environments
- Manage and troubleshoot:
- - Exchange Online
- - SharePoint
- - OneDrive
- - Intune
- - Conditional Access
- Assist with cloud-focused infrastructure support including DNS and SSL certificate management
- Support hybrid cloud environments and Azure AD synchronisation
- Troubleshoot networking and connectivity issues
- Support on-premise infrastructure environments where required
- Manage permissions, Active Directory structures, and security configurations
- Participate in technical projects and infrastructure improvements
- Maintain accurate ticket notes and time tracking records
- Collaborate with internal resolver teams to resolve escalated technical issues
- Continuously develop technical capabilities and contribute to knowledge sharing within the team
Requirements
What you’ll need- 6+ years of experience in IT Support or Infrastructure Engineering roles
- Strong hands-on experience with Microsoft 365 technologies including:
- - Exchange Online
- - OneDrive
- - SharePoint
- - Intune
- - Conditional Access
- Experience working within an MSP environment, including time tracking and ticket management processes
- Strong troubleshooting skills across cloud and on-premise environments
- Solid understanding of:
- - DNS management
- - SSL certificates
- - Share permissions
- - Active Directory OU structures
- - NTFS permissions
- Experience supporting hybrid environments including Azure AD Sync
- Familiarity with MSP tools such as:
- - Kaseya Autotask PSA
- - ConnectWise Automate
- - ConnectWise Control
- - ITGlue
- Experience supporting Windows Server environments is advantageous
- Excellent verbal and written communication skills
- Strong customer service and stakeholder management capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong documentation and ticket management practices
- Proactive problem-solving mindset with strong troubleshooting abilities
- Ability to collaborate effectively with technical teams and escalate issues appropriately
- Positive, solutions-focused attitude with a strong willingness to learn and develop
- High level of integrity and accountability
- Professional and client-focused approach
- Self-motivated with a strong work ethic
- Passionate about delivering quality outcomes and continuous improvement
Benefits
Comp & perks- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance to build your ideal workspace
- Internet allowance to keep you connected
- Gym & wellness allowance to stay fit and balanced
- Regular team events & engagement activities
- Diji Assist – Mental health & counseling support when you need it
- Reimbursement for industry certifications
- Open-door culture – your ideas and feedback always matter
- Flexible work – home or office, wherever you do your best work
- Rewards & recognition that actually recognize you
- Great Christmas & financial year-end parties to unwind with your loved ones
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365Exchange OnlineSharePointOneDriveIntuneConditional AccessDNS managementSSL certificatesActive Directorytroubleshooting
Soft Skills
communicationcustomer servicestakeholder managementproblem-solvingcollaborationdocumentationtime managementintegrityaccountabilityself-motivation