Digs

Customer Success Manager

• Customer Onboarding: Lead kick-off calls and guide new customers through onboarding with a thoughtful, business-aligned approach.
• Platform Training: Deliver customized platform training, ensuring users are confident and empowered to fully utilize Digs’ features.
• Engagement & Retention: Actively monitor customer health, usage patterns, and satisfaction indicators; proactively intervene to reduce churn and increase long-term success.
• Strategic Account Management: Build deep, trusted relationships by understanding business goals and aligning Digs to support them.
• Product Expertise: Stay current with product updates and effectively communicate relevant changes to customers.
• Feedback Loop: Channel customer feedback to product and engineering teams to drive thoughtful improvements. Familiarity with tools like Linear, Slack, Featurebase, or Metabase.
• Data-Driven Insights: Analyze usage data and user feedback to identify trends, risks, and opportunities; provide insights to internal teams and customers.
• CRM Management: Maintain accurate records in HubSpot