Partner Success Manager
DigniFi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the revenue numbers (GMV targets) for your partners.
- Create and run quarterly/annual growth plans with partners: what will drive volume, how do we activate more merchants, what's the path to scale.
- Track how partners are performing weekly/monthly and report on what's working / what's not.
- Flag when a partner is struggling and figure out how to fix it.
- Meet regularly with partners to review numbers and plan next steps.
- Handle escalations and blockers.
- Own the implementation timeline from contract signing to go-live.
- Be the point person coordinating our internal teams (product, engineering, legal, marketing, etc.) to support the launch.
- Make sure the technical integration, API setup, and data reporting are ready before launch.
- Run pre-launch meetings with both the DigniFi team and partner to make sure everyone knows what to expect.
- Train partner teams on how our product works and how to drive volume.
- Build genuine working relationships with partner leadership and their teams.
- Be the go-to person when they have problems - strategic or operational.
- Talk with partners regularly.
- Share best practices across your partner portfolio.
- Look for opportunities to expand the relationship through new products, more merchants, new use cases, etc.
- Help with transitions when there are team changes.
- Work with partners to identify specific ways they can grow volume.
- Help partners with marketing materials, training, sales resources.
- Listen to partner feedback and feature requests and share it with our product & engineering teams.
- Keep the VP of Partnerships updated on how things are going and what you are seeing in the market.
- Document what you learn from each partner.
- Keep accurate records of contracts, technical specs, and compliance requirements.
- Create weekly/monthly reports on GMV, volume, metrics, and overall partner health.
- Make sure DigniFi teams (product, marketing, tech support, legal, etc.) and partners are communicating well.
- Manage testing and go-live activities with the technical team.
- Support marketing announcements and case studies.
Requirements
- 4-7+ year’s experience in partner success, account management, or business development, especially revenue-focused
- Track record of hitting revenue targets managing multiple partners
- Experience managing complex partnerships with lots of moving pieces and different teams
- Can look at data and figure out what's driving (or blocking) growth
- Great at building relationships with people at different levels (executives and operations teams)
- Organized and can juggle multiple timelines and projects at once
- Comfortable figuring things out in an uncertain environment and knowing when to ask for help
- Fintech, automotive, or payments experience is a big plus
- Experience with SaaS integrations or technical partnerships is helpful
- Willing to travel to partner sites and conferences.
Benefits
- Flexible PTO
- 11 Paid Holidays
- Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
- Long-term Disability Insurance
- Basic Life Insurance
- Paid Parental Leave
- Matching 401k
- 100% Remote Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue managementdata analysisAPI setuptechnical integrationSaaS integrationsreportingmetrics trackingcontract managementcompliance requirementspartner training
Soft skills
relationship buildingorganizational skillsproblem-solvingcommunicationstrategic thinkingadaptabilityteam coordinationproject managementescalation handlingfeedback listening