DigitalGenius

Customer Success Manager

DigitalGenius

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SFDC

About the role

  • Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle.
  • Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
  • Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
  • Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
  • Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
  • Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
  • Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
  • Field customer support inquiries and manage escalations throughout the customer lifecycle.
  • Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Requirements

  • 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
  • Bachelor’s Degree - MBA or technical degree a plus
  • Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel
  • Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively
  • Ability to multitask, prioritize, and manage time effectively and autonomously.
  • You love to solve problems, help people, and want to be an integral part of scaling a start-up
Benefits
  • Fully remote with all-access to workspace of your choice.
  • Competitive Salary & Equity Package
  • Generous Vacation Policy (25 Days)
  • Birthday Off (in addition to Vacation Policy)
  • Monthly Fitness Stipend
  • Medical, Dental, Vision Health Insurance for US-based Employees
  • 401k for US-based Employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementproject managementreportingbusiness-value analysisimplementation planningKPI achievementmultitaskingproblem solving
Soft Skills
communicationpresentationrelationship managementtime managementautonomy
Certifications
Bachelor's DegreeMBA