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Customer Success & Operations Specialist, SaaS
DigitalCheckInCustomer Success Specialist at DigitalCheckIn ensuring clients effectively use the SaaS platform. Involves onboarding, issue resolution, and process optimization with a focus on client satisfaction.
About the role
Key responsibilities & impact- Independently manage our customers using DigitalCheckIn
- Conduct onboarding sessions, introductions and short trainings
- Analyze and resolve customer issues via email, phone and screenshare
- Build smart help and onboarding processes to help customers achieve success faster
- Create and continuously improve FAQs, help materials and knowledge base content
- Identify recurring issues and independently initiate improvements
- Systematically collect customer feedback and collaborate closely with Development & Product
- Test new features from a user perspective
- Help shape and optimize our customer success processes
Requirements
What you’ll need- Some experience in Customer Success, Support, or a SaaS/software environment
- Excellent verbal and written communication skills
- Structured, independent, and reliable working style
- Basic technical understanding of web applications (no coding required)
- Willingness to take responsibility and proactively drive initiatives
- Customer- and process-oriented mindset
- Comfortable working in a dynamic startup environment
- Plus: Experience with SaaS products
- Experience with digital processes or training
- Interest in product improvement and digitalization
Benefits
Comp & perks- High level of responsibility and real scope to shape the role
- Direct impact on customer satisfaction, processes and product development
- Close collaboration with founders, development and product teams
- Flexible working hours
- Remote, hybrid, or office-based options available
- Modern SaaS environment & top-notch equipment
- 30 days vacation (pro-rated)
- Drinks, snacks & regular team breakfasts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successcustomer supportSaaSweb applicationsdigital processesonboardingtrainingproduct improvementdigitalization
Soft Skills
verbal communicationwritten communicationstructured working styleindependent working stylereliable working styleresponsibilityproactivecustomer-oriented mindsetprocess-oriented mindsetadaptability