DigitalCheckIn

Customer Success Manager

• Als Customer Success Manager bist du zentrale Ansprechperson für unsere Kunden
• Du begleitest Kunden im Alltag, erkennst Verbesserungspotenziale und bringst Feedback aktiv ins Team ein
• Aktive Betreuung unserer Kunden rund um das Produkt DigitalCheckIn
• Durchführung von Onboardings, Einweisungen und kurzen Schulungen
• Bearbeitung von Kundenanfragen per E-Mail, Telefon und Screenshare
• Aufbau, Pflege und Weiterentwicklung von Hilfematerialien, FAQs und Knowledge-Base
• Systematisches Sammeln von Kundenfeedback und Mitgestaltung der Produktweiterentwicklung
• Testen neuer Features aus Anwendersicht
• Mitentwicklung und Optimierung von Customer-Success-Prozessen

Customer Success Mitarbeiter, Kundensupport

SDET

• 70 % Testing - Manuelle Tests, Testfälle anlegen, Ticket-ready Bug-Reports schreiben, Regressionstests durchführen, Automatisierte Tests, Pflege automatisierter Test-Suites.
• 20 % Frontend (Angular) - Bugs prüfen, UI-Optimierungen, API-Integrationen testen.
• 10 % DevOps - Beteiligung an CI/CD-Workflows, Pipeline-Schritte anpassen.

Software QA & Test Engineer, Angular, Teilzeit

Operations

• Small organizational tasks, structuring documents, maintaining folders.
• Coordination of processes and following up on open items.
• Checking, sorting, and assigning receipts/documents.
• Updating checklists and maintaining records.
• Appointment scheduling and light coordination within the team.
• Small research tasks: comparing providers, gathering information.
• Creating simple templates, short presentations or Confluence pages.
• Light HR support (collecting documents, maintaining lists).

Team Operations Assistant – Minijob

Sales

• Actively shape our market expansion: identify new industries, use cases and target customer groups
• Own your New Business funnel — from initial outreach through to closing
• Conduct persuasive first meetings and analyze customer processes at mid‑sized companies (SMEs)
• Present SCRIPTOMAT in product demos and provide solution‑oriented consulting
• Prepare proposals and independently close deals
• Work closely with the product and implementation teams to feed customer feedback and market insights directly into the product
• Contribute your own ideas to further develop sales processes, messaging and positioning

Sales Manager – New Business

• Proactively support our customers around the DigitalCheckIn product
• Conduct onboarding sessions, brief trainings and product introductions
• Handle customer inquiries via email, phone and screenshare
• Create, maintain and expand help materials, FAQs and the knowledge base
• Systematically collect customer feedback and contribute to product development
• Test new features from an end-user perspective
• Co-develop and optimize customer success processes

Customer Success Specialist, Customer Support

• Your focus: 70% testing.
• Manual testing – systematically test features (functional, UI, edge cases, error scenarios).
• Create, structure and document test cases clearly.
• Write ticket-ready bug reports – reproducible, precise, and complete.
• Perform regression tests before releases.
• Automated testing – build and maintain automated test suites (unit, integration, E2E).
• Develop E2E tests in Playwright/Cypress or similar tools.
• Maintain test data, mocking and test environments.
• Increase the level of automation – fewer manual steps, more stability.
• Quality assurance – maintain a well-organized QA backlog.
• Refine the Definition of Done together with devs/product.
• Collect, document and make test metrics transparent.
• New feature = define the test strategy before it goes live.
• 20% Frontend (Angular) – light to moderate tasks in the Angular frontend.
• Verify and reproduce bugs and resolve smaller fixes independently.
• UI optimizations and small component adjustments.
• Add and maintain frontend tests (unit & integration).
• Test API integrations and fix code when necessary.
• 10% DevOps – participate in CI/CD workflows for automated tests.
• Adjust pipeline steps (build, test, deploy).

Software QA and Test Engineer, Angular, Part-time

• Your focus: 70% Testing - Manually test features systematically (functional, UI, edge cases, error scenarios).
• Create, structure and document test cases clearly.
• Write ticket-ready bug reports – reproducible, precise, complete.
• Perform regression tests before releases.
• Automated tests – build and maintain automated test suites (unit, integration, E2E).
• Develop E2E tests in Playwright/Cypress or similar tools.
• Maintain test data, mocking, and test environments.
• Increase the level of automation – fewer manual steps, more stability.
• Quality assurance – maintain a clean QA backlog.
• Refine the Definition of Done together with devs/product.
• Collect, document and publish test metrics transparently.
• New feature = define a test strategy before it goes live.
• 20% Frontend (Angular) - Light to medium tasks in the Angular frontend.
• Check and reproduce bugs and fix smaller issues yourself.
• UI optimizations and small component adjustments.
• Add and maintain frontend tests (unit & integration).
• Test API integrations and correct code if necessary.
• 10% DevOps - Participate in CI/CD workflows for automated tests.
• Adjust pipeline steps (build, test, deploy).
• Stabilize test jobs (timing, mocks, data handling).