Customer Success Specialist, Customer Support
DigitalCheckIn
part-time
Posted on:
Location Type: Hybrid
Location: Garching bei München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Proactively support our customers around the DigitalCheckIn product
- Conduct onboarding sessions, brief trainings and product introductions
- Handle customer inquiries via email, phone and screenshare
- Create, maintain and expand help materials, FAQs and the knowledge base
- Systematically collect customer feedback and contribute to product development
- Test new features from an end-user perspective
- Co-develop and optimize customer success processes
Requirements
- Initial experience in Customer Success, Support or in a SaaS/software environment
- Strong service and solution-oriented mindset
- Structured, independent and reliable working style
- Excellent verbal and written communication skills
- Basic technical understanding of web applications (no coding required)
- Willingness to take on responsibility and actively shape processes
Benefits
- Room to shape your role in a product-facing Customer Success position
- Direct impact on customer satisfaction and product development
- Flexible working hours & hybrid working
- Work in a small, open team with short decision-making paths
- Modern SaaS environment & top equipment
- 30 days of annual leave (pro-rated), drinks, snacks & regular team breakfasts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer supportSaaSweb applicationsproduct developmentfeature testingknowledge base management
Soft skills
service-oriented mindsetsolution-oriented mindsetstructured working styleindependent working stylereliable working styleverbal communicationwritten communicationresponsibilityprocess optimization