APAC Pre-Sales & Engagement Specialist – 12-Month Fixed-Term Contract

Digital Science

Pre-sales and customer engagement specialist demonstrating Dimensions and Altmetric for Digital Science. Supporting customer adoption and reseller training across APAC from Australia.

Posted 8/20/2026contractRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pre-sales and customer engagement within a SaaS environment, with strong technical proficiency in product functionality and the ability to deliver tailored training and demonstrations. Excels in communication, public speaking, and managing multiple customer engagements while advocating for customer needs.

Highest-signal resume keywords

Pre-Sales ExperienceProduct DemonstrationCustomer EngagementTechnical ProficiencyPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product FunctionalitySaaS SolutionsTraining DeliveryProposal DevelopmentRFP/RFI ResponsesWebinar ProductionCustomer OnboardingUsage MonitoringEngagement AnalysisSolution Tailoring

Soft Skills

Excellent CommunicationOrganizedDetail-OrientedAutonomous Self-StarterEmpathetic Approach

Tools & Technologies

DimensionsAltmetricWeb-Based Training ToolsCRM SoftwareCollaboration Platforms

Industry Keywords

Customer AdvocacySales ProcessTechnical AdvisorIndustry TrendsCompetitor Analysis

About the role

Key responsibilities & impact

Deliver tailored demonstrations of Dimensions and Altmetric aligned with prospects’ business challenges
Assess prospect requirements and pain points and tailor product pitches
Collaborate with Sales on demo strategies and provide real-time prospect support
Identify complex solution needs and involve Solutions Architects or specialists
Lead trial implementation sessions and provide hands-on training
Contribute to proposals and RFP/RFI responses
Support prospective APAC reseller partner conversations with product demonstrations
Train confirmed reseller partners on Dimensions and Altmetric, including coordinating local-language training
Support Academic and Government & Funder customers with feature adoption and best practices
Deliver web-based customer training and onboarding
Monitor usage and engagement to identify additional support opportunities
Identify churn risks and growth opportunities and work with internal teams
Serve as the primary technical advisor during the sales process
Document prospect and customer feedback and use cases for Sales, Product, Marketing, and Customer Experience teams
Maintain deep product knowledge and share updates with internal teams and customers
Monitor industry trends and competitor offerings
Conduct client and prospect webinars
Produce FAQ, knowledge content, and internal documentation

Requirements

What you’ll need

Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization
Technical proficiency and ability to quickly learn and confidently demonstrate product functionality
Excellent communication skills and ability to translate technical concepts into business value for diverse audiences
Confident public speaking for virtual meetings, webinars, and conferences
Organized, detail-oriented, autonomous self-starter comfortable in a fast-paced, remotely distributed environment with ambiguity
Ability to manage multiple pre-sales and post-sale customer engagements simultaneously
Patient and empathetic approach with a passion for customer advocacy
Must reside in Australia

Benefits

Comp & perks

Investment in innovative businesses and technologies advancing open, efficient, and effective research
Diverse and inclusive workplace
Equal opportunity employment
Supportive culture focused on collaboration, openness, community, and professional growth