Digital Science

Senior Design Operations Specialist

Digital Science

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

Visit company website
✨ AI Apply
Apply

Job Level

Senior

About the role

  • Strategically enhance and scale user research and design operations across the product lifecycle.
  • Develop and continuously improve scalable product discovery processes, rituals, and tools (participant recruitment, scheduling, incentive management, data collection, synthesis, and archival) within a GDPR-compliant framework.
  • Drive communication of high-quality, engaging user insights across product teams and the broader organization, focusing on specific segments and self-service access to research data.
  • Create, maintain, and automate standardized design documentation and templates to improve consistency, efficiency, and scalability.
  • Manage design team-specific tools, including usage tracking, cost reporting, and experimentation with responsible AI tools.
  • Support definition, tracking, and reporting of key design metrics (quantitative and qualitative) to measure impact.
  • Collaborate with cross-functional teams to maintain centralized accessibility documentation, tooling, and compliance efforts.
  • Assist design leadership in implementing quality assurance processes to ensure high design standards and reduce revisions.
  • Strengthen collaboration between design, product, and engineering teams by fostering clear communication channels and regular feedback cycles.

Requirements

  • Proven experience in a DesignOps, ResearchOps, or similar operational role within a modern product organization.
  • Deep understanding of design processes, systems, and tools, with a demonstrated track record of implementing and scaling successful design operations strategies.
  • Experience analyzing, optimizing, and scaling product discovery and design workflows, with knowledge of lean and agile methodologies.
  • Proficiency with modern design and research tools such as Figma, Dovetail, UserInterviews, and Coda.
  • Familiarity with accessibility tools (e.g., Stark) and design-related AI tools (e.g., Lovable).
  • Basic front-end development is a plus.
  • Strong problem-solving mindset and excellent written, verbal, and visual communication skills.
  • Experience mentoring and supporting designers and non-designers in adopting DesignOps practices.
  • Nice to have: Familiarity with WCAG guidelines, assistive technologies, and inclusive design principles.
  • Must live in one of the following countries: UK, Spain, Germany, Romania (applications from outside these areas will not be considered).
Benefits
  • We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
  • The talent we secure is fundamental to us achieving our vision and our growth plans.
  • We are brave in the pursuit of better
  • We are collaborative and inclusive
  • We are always open-minded
  • We are from and for the community
  • Vision: see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward.
  • Commitment to diversity, inclusivity, and equal opportunity in recruitment and workplace culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
DesignOpsResearchOpsdesign processesproduct discoverylean methodologiesagile methodologiesfront-end developmentdesign metricsquality assurance
Soft skills
problem-solvingwritten communicationverbal communicationvisual communicationmentoringcollaborationfeedback cycles