Operations

• Strategically enhance and scale user research and design operations across the product lifecycle.
• Develop and continuously improve scalable product discovery processes, rituals, and tools (participant recruitment, scheduling, incentive management, data collection, synthesis, and archival) within a GDPR-compliant framework.
• Drive communication of high-quality, engaging user insights across product teams and the broader organization, focusing on specific segments and self-service access to research data.
• Create, maintain, and automate standardized design documentation and templates to improve consistency, efficiency, and scalability.
• Manage design team-specific tools, including usage tracking, cost reporting, and experimentation with responsible AI tools.
• Support definition, tracking, and reporting of key design metrics (quantitative and qualitative) to measure impact.
• Collaborate with cross-functional teams to maintain centralized accessibility documentation, tooling, and compliance efforts.
• Assist design leadership in implementing quality assurance processes to ensure high design standards and reduce revisions.
• Strengthen collaboration between design, product, and engineering teams by fostering clear communication channels and regular feedback cycles.

Senior Design Operations Specialist

FinOps Analyst