Develop and continuously improve scalable product discovery processes, rituals, and tools for participant recruitment, scheduling, incentive management, data collection, synthesis, and archival within a GDPR-compliant framework.
Drive the communication of high-quality, engaging user insights across product teams and the broader organization, focusing on segments and self-service access to research data.
Create, maintain, and automate standardized design documentation and templates to improve consistency, efficiency, and scalability of design practices.
Manage design team-specific tools, including usage tracking, cost reporting, and experimentation with responsible AI tools to enhance discovery and design workflows.
Support the definition, tracking, and reporting of key design metrics — both quantitative and qualitative — to measure impact of user-facing design and DesignOps initiatives.
Collaborate with cross-functional teams to maintain centralized accessibility documentation, tooling, and compliance efforts across products.
Assist design leadership in implementing quality assurance processes to ensure high design standards, reduce revisions, and deliver a consistent user experience.
Strengthen collaboration between design, product, and engineering teams by fostering clear communication channels, regular feedback cycles, and a culture of transparency and teamwork.
Requirements
Proven experience in a DesignOps, ResearchOps, or similar operational role within a modern product organization.
Deep understanding of design processes, systems, and tools, with a demonstrated track record of implementing and scaling successful design operations strategies.
Experience analyzing, optimizing, and scaling product discovery and design workflows, with a strong grasp of lean and agile methodologies.
Proficiency with modern design and research tools such as Figma, Dovetail, UserInterviews, and Coda.
Familiarity with accessibility tools (e.g., Stark), design-related AI tools (e.g., Lovable), and basic front-end development is a plus.
Strong problem-solving mindset with the ability to proactively identify inefficiencies, navigate ambiguity, and drive effective solutions.
Excellent written, verbal, and visual communication skills — capable of articulating complex operational ideas and presenting them with clarity and impact.
Experience mentoring and supporting both designers and non-designers in adopting and understanding DesignOps practices.
Collaborative, humble, and consultative approach — thrives in team environments that value low-ego, high-impact contributions.
Must live in one of the following locations: UK, Spain, Germany, Romania.
Benefits
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
Living our Values: brave in the pursuit of better; collaborative and inclusive; always open-minded; from and for the community.
Inclusive, equal opportunity employer committed to building a workplace where every individual feels valued and belongs.
Fully remote working (home based).
Supportive culture that encourages diverse perspectives and professional contributions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DesignOpsResearchOpsdesign processesdesign systemslean methodologiesagile methodologiesdata collectiondata synthesisdesign metricsfront-end development