Commercial Contracts Manager
M3 USA
Class Manager
Digital Science
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
About the role
- You are the primary contact and ensure the course becomes a real success—for participants from first contact to completion
- Whether organizational or interpersonal, you work together with our teaching, product, and admin teams to find solutions that truly help
- You keep class records meticulously, monitor absences and dropouts, and ensure everything runs smoothly
- When things get tricky, you act as the bridge between participants and instructors—calm, clear, and empathetic
- You warmly welcome new participants and ensure they finish their course with a positive experience
Requirements
- You hold a university degree and ideally bring 1–3 years of professional experience—e.g., in adult education, with educational providers, in project management, customer service, or similar fields
- You are confident in German and English—both written and spoken—and always choose the right words
- You enjoy interacting with people and handle even difficult conversations with empathy
- Even when things get hectic, you keep an overview and navigate complex structures with poise
- You feel comfortable in an international environment and can adapt to different perspectives
- Nice-to-have: coaching or mediation training—not required but a plus. Experience working with people under high stress is an asset—empathy is your key strength.
Benefits
- 100% remote work option
- 29 days of vacation per year
- Recognition and appreciation from the participants you support
- Stay active with an Urban Sports Club membership
- Support your mental health with Nilo
- Workation—up to 2 x 4 weeks per year in EU countries
- Team spirit—celebrate successes and learnings with us at regular events!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementadult educationcustomer service
Soft skills
empathyinterpersonal skillsorganizational skillscommunication skillsproblem-solvingadaptabilitycalmness under pressureactive listening
Certifications
university degreecoaching trainingmediation training
