Manager, Global Client Delivery

Digital Realty

Manager supporting global strategic accounts focused on data center projects for Digital Realty. Ensuring project delivery and client satisfaction throughout all phases.

Posted 6/4/2026full-timeAshburn • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support management of global strategic accounts, providing a consolidated view of pre- and post-commissioning project activities
Partner with Sales, Solution Engineering, PMG, and internal teams to support contract/SOW development and negotiation
Ensure delivery aligns with contract requirements, scope, and client expectations
Coordinate with Design & Construction (D&C) and Implementation teams to validate SOWs, costs, and support client approvals and mobilization
Lead internal kickoff (KOC) meetings and ensure alignment across stakeholders
Track project progress, risks, issues, dependencies, and mitigation plans, ensuring clear client communication
Ensure project updates are accurate, escalated appropriately, and client-ready
Support development of client playbooks and collaborate with CSMs for strategic account consistency
Oversee project handover processes, including documentation, client verification, and commissioning reporting
Monitor milestone delivery, schedules, punch list execution, and support ongoing Day 1 and Day 2 project activities

Requirements

What you’ll need

Bachelor’s degree (technical field preferred – Engineering, Telecom, Computer Science, etc.)
5+ years of experience in operations, data center, construction, telecom, or engineering environments
Strong knowledge of data center infrastructure, products, and mission-critical environments
Ability to interpret construction drawings, project documentation, and technical specifications
Familiarity with contracts (MSA, AIA, SOW) and construction-related financials
Strong analytical, problem-solving, and quantitative skills
Excellent communication, presentation, and stakeholder management skills across all levels
Proven ability to coordinate cross-functional teams in a matrixed, global environment
Highly organized, detail-oriented, and able to manage multiple priorities in fast-paced settings
Proficiency with MS Office tools (Excel, Project, Visio, etc.) and willingness to travel (~20%).

Benefits

Comp & perks

medical, dental, vision, life and AD&D insurance
401k match
disability benefits
wellness and education benefits
employee stock purchase plan
paid time off
holidays
and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data center infrastructureconstruction drawings interpretationproject documentationtechnical specificationscontract negotiationproject managementrisk managementmilestone deliveryquantitative analysisproblem-solving

Soft Skills

communicationpresentationstakeholder managementorganizational skillsdetail-orientedcross-functional coordinationanalytical skillsability to manage multiple prioritiesleadershipcollaboration

Certifications

Bachelor’s degree in EngineeringBachelor’s degree in TelecomBachelor’s degree in Computer Science