Service Delivery Manager
Toku
Terminations Manager
Digital Realty
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Administer the termination process across various systems, ensuring data accuracy and completeness
- Create and manage opportunities related to terminations and update relevant systems
- Prepare and manage quotes for termination agreements and review contract terms and conditions
- Review contracts or abstracted termination clauses and route termination requests to internal teams for review and approval
- Coordinate with contract management to update terms, handle redlining, and ensure proper filing and counter-signatures
- Coordinate with internal teams (Commercial, Asset Managers, Sub-regional MDs, Legal, etc.) to obtain necessary approvals for quotes
- Identify dependencies between products for partial terminations and manage inventory to ensure space is vacated and sellable
- Prepare customer communications and termination agreements using established templates
- Develop and generate monthly termination reports, providing detailed analysis and insights on termination activities and trends
Requirements
- 5+ years of experience in contract management, operations, or a similar role, with a proven track record in managing termination processes in the Telecom industry
- Strong understanding of contract terms and conditions, with the ability to review and interpret legal documents
- Proficiency in Salesforce, Oracle CPQ, and Apttus (system administration would be a bonus)
- Excellent organizational and time management skills, with keen attention to detail
- Strong communication and interpersonal skills, with the ability to coordinate effectively with various internal teams
- Analytical mindset with the ability to generate insights from data and reporting
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities
- High School Graduate
Benefits
- Highly competitive compensation package
- Excellent benefits
- Supportive and inclusive environment where you can bring your whole self to work
- Plenty of development opportunities
- Hybrid work arrangement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementtermination process managementdata analysislegal document interpretationreport generationinventory management
Soft skills
organizational skillstime managementattention to detailcommunication skillsinterpersonal skillscollaborationadaptability
Certifications
High School Graduate