Manager

• Oversee the design, implementation, and maintenance of reliable infrastructure and services.
• Collaborate with other teams to define requirements, standards, and best practices.
• Identify and address performance bottlenecks and ensure system stability.
• Implement and improve monitoring and observability frameworks.
• Manage on-call rotations and incident response to minimize downtime and ensure swift resolution.
• Drive automation efforts to reduce manual tasks and improve efficiency.
• Implement structured engineering and operations processes.
• Analyze and evaluate existing processes to identify opportunities for improvement.
• Develop and implement the long-term reliability strategy for the organization.
• Make decisions about build vs. buy for tools and technologies.
• Ensure alignment with business goals and customer expectations.
• Manage relationships with vendors and other stakeholders.
• Act as a bridge between technical teams and other departments.
• Represent the SRE team to stakeholders and communicate effectively.
• Collaborate with other engineering teams to ensure efficient workflows.
• Foster a culture of blameless postmortems and continuous learning.

Manager, Network Observability Platform and Automation

Release Manager

Targeted Case Manager I

Quality Manager

EHSS Manager

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