Contribute to the daily site operation, including creation and modification of site operating procedures
Contribute to creation of change management tickets and create Method of Procedures (MOPs) for low risk maintenance
Create timely incident reporting and create/edit/resolve/close incident reports following a site incident
Perform site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of availability
Gain complete understanding of facility layout, MEP systems, equipment nomenclature, facility drawings, equipment specifications, and ability to illustrate site specific one-lines
Understand equipment sequence of operations (SOO’s), SOP’s, and EOP’s and facility top 20 EOP’s
Manage BMS alarm functionality, alarm escalation/acknowledgement, and extract data and trends
Use CMMS to create, edit, implement, and close change management work orders
Supervision of construction activity and installations as required
Troubleshoot site mechanical and electrical systems and respond to unplanned events without immediate supervision
Complete rounds/inspections and detect anomalies and develop or improve SOPs for site specific equipment
Support accreditation initiatives (SSAE16, SOC2, ISO 27001) and complete DLR Critical Awareness Training
Ensure compliance with Digital Realty’s Environmental and Occupational Health and Safety standards
Requirements
At least 1 year of experience in mission critical facilities operating / engineering or equivalent equipment experience (UPS, HVAC, generators, fire/life safety systems)
Experience with Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems
Hands-on electrical or mechanical skill and competence in the area of non-expertise
Strong knowledge of various UPS Systems and architectures
Strong knowledge of various cooling systems and architectures
Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/STS, Failover Scenarios)
Strong knowledge of energy efficiency principals
Strong interpersonal, presentation and communication skills
Detail Oriented with strong organizational skills
Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
Basic understanding of emergency situations and escalation processes
Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
Ability to lift and handle up to 50 pounds; bend, stoop, and stretch as required; work under a raised data center floor; climb ladders up to 16 feet