Senior Manager, Operations Continuous Improvement

Digital Realty

Global Continuous Improvement Senior Manager optimizing operations in data centers. Engaging teams to promote efficiency, enhance systems, and drive operational improvements.

Posted 4/28/2026full-timeAshburn • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Engage with global operations teams to understand business processes, system needs, and workflow challenges.
Collect, document, and clarify enhancement requests or issues from users and business leaders.
Prioritize user requests based on impact, urgency, and alignment with the global operational strategy.
Support multiple applications used across global data center operations (e.g., CMMS, workflow tools, reporting platforms), including basic configuration, testing changes, and validating enhancements.
Serve as a liaison between the operations teams and the Senior Manager for Systems Solutions & Innovations, providing summarized updates and actionable insights.
Participate in process mapping, root cause analysis, and continuous improvement initiatives.
Assist with creating system documentation, release notes, training materials, and communication for global stakeholders.
Collaborate with cross-functional groups (operations, engineering, IT, support teams) to ensure smooth system rollouts and alignment of changes.
Track progress of system improvements and maintain visibility of roadmap commitments and timelines.
Identify opportunities to optimize systems and workflows to improve operational efficiency, compliance, and user experience.

Requirements

What you’ll need

3+ Years experience and Strong understanding of data center operations or similar mission-critical operational environments.
Ability to learn and effectively use multiple software applications.
Skilled in documenting data flows, data models, and system/process interactions using both technical writing and non-technical write ups.
Experience with relational data structures, CMDB, or operational modules (preferred).
Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
Solid analytical, prioritization, and problem-solving capabilities.
Experience gathering requirements and documenting processes.
Ability to manage multiple tasks in a fast-paced, global environment.
Strong organizational skills with attention to detail.
Demonstrated ability to work effectively across teams, cultures, and time zones.
Experience with CMMS platforms, workflow management tools, or operations-focused systems (desirable).
Familiarity with Lean, Six Sigma, or continuous improvement methodologies (desirable).
Exposure to system configuration, UAT testing, or release management (desirable).

Benefits

Comp & perks

Health and Safety commitment
Supportive and inclusive environment with development opportunities
Highly competitive compensation package
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data center operationssystem documentationdata flowsdata modelsrelational data structuresCMDBUAT testingrelease managementsystem configurationprocess mapping

Soft Skills

communication skillsanalytical skillsprioritizationproblem-solvingorganizational skillsattention to detailcollaborationadaptabilitycross-functional teamworktime management