Digital Realty

Product Manager

Digital Realty

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Florida • United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Respond to customer and internal team inquiries related to portal functionality.
  • Troubleshoot and resolve portal issues efficiently, escalating when needed.
  • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions.
  • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources.
  • Engage proactively with stakeholders to gather feedback and identify improvement opportunities.
  • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs.
  • Collaborate with IT, product development, and customer service teams to ensure cohesive support.
  • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes.
  • Support continuous improvement efforts by advocating for customer-centric enhancements.

Requirements

  • Bachelor’s degree in Business or a related field.
  • At least 3 years of experience in customer support or training, ideally in a technical environment.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and presentation abilities.
  • Ability to create clear training and support documentation.
  • Proficiency with customer support software and tools.
  • Strong organizational and time-management skills.
  • Customer-focused mindset with strong attention to detail.
  • Adaptability and comfort working in a fast-paced, global environment.
  • Willingness to occasionally travel for training sessions and support global time zones as needed.
Benefits
  • medical
  • dental
  • vision
  • life and AD&D insurance
  • 401k match
  • disability benefits
  • wellness and education benefits
  • employee stock purchase plan
  • paid time off
  • holidays
  • more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinganalytical skillstraining program developmentuser documentation creationreport preparationcustomer support experience
Soft Skills
communication skillspresentation skillsorganizational skillstime-management skillscustomer-focused mindsetattention to detailadaptability
Certifications
Bachelor’s degree in Business