Digital Realty

Data Center Operations Manager

Digital Realty

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $131,000 - $149,000 per year

Job Level

SeniorLead

About the role

  • Execute all aspects of data center operations including operation, maintenance and repair of mission critical equipment and systems to achieve 100% uptime and 100% compliance with customer SLAs
  • Supervise all construction activity and installations to ensure system design, installation and testing adhere to operational standards
  • Witness testing of all equipment during commissioning and validate sequence of operations and receipt of operational documentation
  • Manage provisioning of data center services including colocation, connectivity, raised floor services, deployment and additional services for customers
  • Manage local customer installations in coordination with Sales Engineering, Design & Construction and Colocation Operations for move-ins, power circuit installations and connectivity
  • Oversee local installation, maintenance and repair of all network infrastructure supporting Digital Realty and customer connectivity
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards
  • Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards
  • Supervise local change management processes including review and approval of Method of Procedures (MOPs)
  • Manage maintenance and repair contracts and ensure vendor compliance with performance standards and scopes of work
  • Ensure timely execution of data center services such as remote hands, customer installations and service requests
  • Supervise security personnel and manage security systems and compliance programs
  • Act as primary technical and operational contact for data center customers and local point of escalation during emergencies and day to day operations
  • Manage technical and operational incidents including emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation
  • Identify trends and analyze risks; track operational metrics and provide Senior Management oversight and long-term trend analysis
  • Identify process based improvements that generate operational and financial efficiencies and develop business cases
  • Support Property Manager with management of expenses, budgeting, forecasting and reporting by providing capital and expense requirements and justifications
  • Support pre-sales process including conducting sales tours and reviewing lease proposals and agreements for compliance
  • Support accreditation initiatives (SSAE16, SOC2, ISO 27001) as required
  • Maintain compliance with local health & safety standards and national electrical and building codes

Requirements

  • 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field)
  • Minimum of 5 years’ experience managing or leading data center operations teams in a large scale mission critical environment
  • Bachelor’s degree in electrical or mechanical engineering preferred
  • Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems
  • Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements
  • Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring
  • Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments
  • Experience managing a change control environment
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions
  • Knowledge of industry data center standards, policies & methodologies
  • Knowledge of performance management & critical awareness methods and implementation standards
  • Strong interpersonal, presentation and communication skills
  • Strong organizational skills and detail oriented
  • Experience managing own budget and analyzing expenses
  • Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad
  • Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system