Digital Realty

Implementation Manager

Digital Realty

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • 🇦🇺 Australia

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Job Level

SeniorLead

Tech Stack

OracleServiceNow

About the role

  • Manages effective execution of all assigned customer implementation projects, in accordance with the contractual agreements and implementation timelines.
  • Acts as an interface for customers during the project delivery; coordinates communication with CSMs as required to align with the service wraps.
  • Is responsible for end-to-end project planning, coordination of work, resource allocation, quality specs and timeline.
  • Is responsible for working on creation of a bill of materials and scope/spec for each sub-trade required to implement the customer requirements.
  • Is responsible for creation of project Purchase Orders for any outsourced work.
  • Allocates work to Remote Hands technicians, external vendors, and Security, oversees their effective delivery, and ensures they meet customer and business requirements.
  • Assists with pre-sales activities such as providing project timelines estimates, project budgets etc.
  • Supports the RFP process for tendering of large customer installations, compares quotes from different vendors, and participates in the vendor selection process.
  • Is responsible for and manages customer’s acceptance after completion.
  • Is responsible for the internal hand-over of the implemented solution to internal teams, including the handover of required project documentation (not included in scope by the Design Engineering) such as commissioning/testing results, etc, depending on the type and size of the installation.
  • Is responsible for reporting overall project lessons learned to the Implementation Services Lead on what went well, what didn’t go as expected, opportunities to improve.
  • Assists with coordination of on-site deliveries; is responsible for receipt of goods not supplied by the installing vendor.
  • Is responsible for project cost reporting, including documentation of project cost and project cost changes.
  • If applicable due to Customer installation demands, is responsible for submitting of Change Management requests to Operations for review and approval, also ensures MOPs are approved so work can proceed on schedule.
  • Is responsible for submitting vendor access requests and ensuring vendor’s access is validated in time to keep work on schedule.
  • Is responsible for managing a range of internal projects in support of internal network capacity upgrades within the data halls/MMRs and/or white space fit-out projects within the data halls in support of creating new sellable area/capacity.
  • Provides coverage for other Implementation Managers resources based within the APAC region when needed
  • Responsible for orders coming from customers after their lease has commenced, these orders may not require a full-scale project.
  • Engage in training programs, workshops, and self-directed training to enhance skills and knowledge relevant to the role.
  • Support subregional initiatives and activities to be an effective member of the cross-functional team.
  • Identify opportunities for process enhancements, suggesting improvements that contribute to efficiency and effectiveness.
  • Assist in onboarding new team members, sharing knowledge and helping them integrate into the team and the firm’s culture.
  • Willing to travel locally and internationally approximately 30-50% of the time

Requirements

  • University degree preferably technical (i.e.: BA/BS, Engineering, Tele Com. Computer Science etc.)
  • 10 years’ experience in the deployment of fixtures and infrastructure in a data centre environment (preferable in the Telco, Colo or Hosting industry)
  • Or minimum 5 years of experience in operations, data centre construction and/or in the telecommunications/engineering industry.
  • Advanced level knowledge of rack, cage, electrical distribution, and data cable infrastructure,
  • Advanced level knowledge in reading/interpreting construction plans, single-line drawings, and construction specifications,
  • Experience working within an international organisation with teams located across the APAC, EMEA and US.
  • Advanced level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio,
  • Experience working with systems like Salesforce, ServiceNow, Oracle,
  • Expert level proficiency with project management software MS Project, Working knowledge of Cost Accounting.
  • Preferably Project Management Certified
Benefits
  • Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
  • Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.
  • As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.
  • We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project planningresource allocationquality specificationsbill of materialsproject cost reportingchange managementdata centre infrastructureconstruction plans interpretationproject management softwarecost accounting
Soft skills
communicationcoordinationteam collaborationproblem-solvingprocess enhancementtraining and onboardingcustomer interfacevendor managementtime managementleadership
Certifications
Project Management Certified