Senior Policy Operations Representative
American Family Insurance
Group Manager – Market Operations
Digital Realty
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience
- Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance
- Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events
- Prioritize use of resources for decision making related to:
- Operational risk mitigation and remediation
- Meeting customer commitments on target, on time, and on budget.
- Extend and expand value delivery for current customers.
- Develop opportunities to deliver value to current customers in areas of their organizations not already served.
- Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice
- Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
- Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution
- Maintaining a strong external network and insight into the latest developments in the data center
Requirements
- A bachelor's degree in business or engineering from an accredited university. MBA a plus but not required
- Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
- Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
- Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
- A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
- Advanced analytical and quantitative skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MEP infrastructureUPS systemsemergency generatorscritical cooling systemscomputer room air handlersair conditionerselectrical distributionfinancial performance managementanalyticsoperating performance reporting
Soft skills
attention to detailorganizational skillsanalytical skillsquantitative skillscollaborationcustomer focusdecision makingrisk mitigationproblem solvingadaptability
Certifications
bachelor's degreeMBA
