Operations

• Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience
• Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance
• Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events
• Prioritize use of resources for decision making related to:
• Operational risk mitigation and remediation
• Meeting customer commitments on target, on time, and on budget.
• Extend and expand value delivery for current customers.
• Develop opportunities to deliver value to current customers in areas of their organizations not already served.
• Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice
• Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
• Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution
• Maintaining a strong external network and insight into the latest developments in the data center

Group Manager – Market Operations

President – Integrator, Operations Leader

Deputy Director, Operations

Senior Operations Manager – Tolling

Manager – Operational Excellence

Debt SetOff Operations Specialist V