Senior Associate, AR Escalations Analyst
McKesson
Senior Quote Desk Analyst
Digital Realty
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Configure, price, and generate quotes, ensuring accurate translation of complex configurations and supporting commercial terms
- Collaborate with sales teams to understand customer requirements and provide timely and accurate quotes.
- Manage multiple quotes simultaneously while adhering to strict deadlines.
- Provide exceptional service by addressing inquiries and resolving issues related to quotes.
- Communicate effectively with internal stakeholders to address any changes or reworks required for quotes.
- Maintain up-to-date knowledge of product offerings, pricing structures, and sales processes.
- Strong sense of urgency with the ability to proactively resolve or escalate issues as necessary
- Pro-actively follow up on progress of Opportunities and other related cases
- Assist in generating and updating agreements within the Contract Lifecycle Managememt tool.
- Work with other Senior Quote Desk Analysts to ensure workload is distributed and back-up processes are in place
- Assist in resolving issues with non-standard quotes to help CRO teams meet key targets during quarter and year-end periods.
- Report and manage system issues (bugs, latency, errors) to IT, submit enhancement requests, and track delivery timelines to ensure prompt resolution.
- Manage escalated case resolutions, addressing edge cases and process ambiguities while creating documentation for future reference.
- Assist in the development and improvement of quoting processes and tools to enhance efficiency.
- Analyze operational data to identify trends, issues, and opportunities for improvement, recommending actionable insights based on quantitative analysis.
- Participate in User Acceptance Testing (UAT) for new features or updates, validating outcomes against business requirements and logging issues with IT.
- Maintain a well-networked presence across cross-functional sub-regional teams to ensure issues and escalations can be resolved promptly
- Manage/Support trainings on the Lead to Contract process
- Support on ad-hoc sales process queries and projects as required
Requirements
- 3 years work experience
- Track record of delivering results in a Sales Support role, CRM role or similar role from within the Data Center industry or any other relevant industry
- Fluency in local (if required) and English language, both written and spoken
- Further European languages beneficial
- Preferably a Bachelor or business school level of education in IT, Engineering or Business
- Good understanding of Microsoft Office applications
- Experienced working with and navigating a CRM tool; Salesforce experience a plus
- Proven ability to work well as part of an extended sales team
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quote generationdata analysiscontract lifecycle managementuser acceptance testingsales process improvement
Soft skills
communicationproblem-solvingtime managementcollaborationcustomer service
