Analyst

• Configure, price, and generate quotes, ensuring accurate translation of complex configurations and supporting commercial terms
• Collaborate with sales teams to understand customer requirements and provide timely and accurate quotes.
• Manage multiple quotes simultaneously while adhering to strict deadlines.
• Provide exceptional service by addressing inquiries and resolving issues related to quotes.
• Communicate effectively with internal stakeholders to address any changes or reworks required for quotes.
• Maintain up-to-date knowledge of product offerings, pricing structures, and sales processes.
• Strong sense of urgency with the ability to proactively resolve or escalate issues as necessary
• Pro-actively follow up on progress of Opportunities and other related cases
• Assist in generating and updating agreements within the Contract Lifecycle Managememt tool.
• Work with other Senior Quote Desk Analysts to ensure workload is distributed and back-up processes are in place
• Assist in resolving issues with non-standard quotes to help CRO teams meet key targets during quarter and year-end periods.
• Report and manage system issues (bugs, latency, errors) to IT, submit enhancement requests, and track delivery timelines to ensure prompt resolution.
• Manage escalated case resolutions, addressing edge cases and process ambiguities while creating documentation for future reference.
• Assist in the development and improvement of quoting processes and tools to enhance efficiency.
• Analyze operational data to identify trends, issues, and opportunities for improvement, recommending actionable insights based on quantitative analysis.
• Participate in User Acceptance Testing (UAT) for new features or updates, validating outcomes against business requirements and logging issues with IT.
• Maintain a well-networked presence across cross-functional sub-regional teams to ensure issues and escalations can be resolved promptly
• Manage/Support trainings on the Lead to Contract process
• Support on ad-hoc sales process queries and projects as required

Senior Quote Desk Analyst

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