Support Engineer – 2nd Line
Digital Preservation Coalition
full-time
Posted on:
Location Type: Hybrid
Location: Abingdon • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ApacheCloudJavaPythonSQL
About the role
- Support all aspects of system use
- Involve in complex problem solving
- Issue replication
- Relationship management
- Communicating with all levels of technical ability both internally and externally
Requirements
- Proven working experience in enterprise technical support or as a technical engineer in a cloud based SaaS environment
- Experience supporting Cloud based applications.
- An understanding of web based / java application technologies (Apache, Tomcat, http(s), web services).
- Experience with network technologies and their troubleshooting.
- Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL)
- Exposure to M365/SharePoint admin functions
- XML experience would be desirable
Benefits
- Competitive salary and benefits package
- Tailored career development based on aspirations
- Annual training allowance for learning new technologies and soft skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud based applicationsweb based technologiesJavaApacheTomcatHTTPweb servicesnetwork technologiesdatabasesAPIs
Soft skills
problem solvingrelationship managementcommunication