Customer Success Engineer – Associate
Digital Preservation Coalition
full-time
Posted on:
Location Type: Hybrid
Location: Abingdon • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Python
About the role
- Lead portions of customer onboarding projects, including data ingest and metadata mapping.
- Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
- Work with APIs to support integrations
- Collaborate with senior team members to troubleshoot and resolve customer issues.
- Contribute to customer satisfaction by providing clear communication and timely support.
- Document processes and contribute to knowledge base articles for both customers and internal teams.
- Stay curious about emerging trends in digital archiving and SaaS integration.
Requirements
- 5 years of professional experience in a technical support, customer success, or IT role
- Working knowledge of Python or another scripting language.
- Familiarity with APIs, XML, JSON, or other structured data formats.
- Understanding of metadata standards or digital archiving concepts (preferred but not required).
- Strong analytical and troubleshooting skills.
- Excellent communication skills and a customer-first mindset.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary and benefits package
- Tangible career development opportunities
- Dedicated training time to support professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonPowerShellscripting languagesAPIsXMLJSONdata ingestmetadata mappingautomationtroubleshooting
Soft skills
analytical skillstroubleshooting skillscommunication skillscustomer-first mindsetindependenceteam collaboration