Customer Support Specialist

Digital Media Solutions

Customer Support Specialist serving as a frontline resource for customers navigating DMS products and services. Supporting post-sales customer needs in a fast-paced digital marketing environment.

Posted 5/12/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Partner with Customer Success Managers and sales teams to support post-sales customer needs
Collaborate with internal teams to resolve customer issues and improve service delivery
Log calls, cases, and support requests accurately and consistently
Maintain organized customer records and follow established support processes
Identify recurring customer issues and communicate trends to internal stakeholders
Support efforts to improve customer experience and operational efficiency

Requirements

What you’ll need

2+ years of inbound customer support experience
Associate’s degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment
Experience working in a SaaS environment (Preferred)
Familiarity with Salesforce or similar CRM platforms (Preferred)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Digital Media Solutions Website LinkedIn All Job Openings 201 - 500 employees 🛍️ eCommerce 💸 Finance 💰 Post-IPO Equity on 2023-03 Advertising
eCommerce
Finance Digital Media Solutions is a company that specializes in connecting high-intent consumers with advertisers across a variety of verticals including insurance (auto, home, health), education, consumer finance, and ecommerce. Established in 2012, DMS focuses on delivering superior service and innovative digital performance advertising solutions. The company's approach is centered around compliance, leveraging industry expertise, and prioritizing customer needs to ensure brand safety and effective advertising. DMS helps advertisers achieve a superior return on ad spend while assisting consumers in making informed purchasing decisions. Recently, DMS transitioned ownership of its core business assets and subsidiaries to existing lenders and Imon Media LTD as part of a court-supervised sale process. Customer Support Specialist Job not on LinkedIn 🔥 1 minute ago 🏈 Alabama, Arizona, +26 more states – Remote 💵 $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Partner with Customer Success Managers and sales teams to support post-sales customer needs
Collaborate with internal teams to resolve customer issues and improve service delivery
Log calls, cases, and support requests accurately and consistently
Maintain organized customer records and follow established support processes
Identify recurring customer issues and communicate trends to internal stakeholders
Support efforts to improve customer experience and operational efficiency 🎯 Requirements
2+ years of inbound customer support experience
Associate’s degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment
Experience working in a SaaS environment (Preferred)
Familiarity with Salesforce or similar CRM platforms (Preferred) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 27 minutes ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Customer Service Representative providing support for consumer packaged goods, troubleshooting issues and handling inquiries via phone, text, and chat. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🔥 27 minutes ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Customer Service Representative providing support for prestigious brands in various industries. Handling inquiries and troubleshooting issues to ensure consumer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🔥 27 minutes ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Customer Service Representative answering calls and resolving issues for consumer products. Supporting clients in healthcare, pharmaceutical, food, and beauty care industries with multi-channel communication. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🔥 27 minutes ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Customer Service Representative supporting clients in regulated industries like healthcare and consumer goods. Handling inquiries and ensuring a positive consumer experience through various communication channels. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Field Customer Service Technician 🔥 1 hour ago LayerZero Power Systems 51 - 200 Website LinkedIn All Job Openings Customer Service Technician assisting with advanced power distribution equipment for LayerZero Power Systems. Support includes service and preventive maintenance for critical power systems, both on-site and remote. 🇺🇸 United States – Remote 💵 $35 - $55 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inbound customer supportSaaS experienceCRM platforms

Soft Skills

written communicationverbal communicationinterpersonal communicationtime managementindependent worksolution-oriented support

Certifications

Associate’s degree