Collections Team Member I

Digital Federal Credit Union

Collections Team Member assisting delinquent account members at DCU. Contacting members with financial difficulties to restore good standing status and maintain asset quality.

Posted 5/12/2026contractRemote • Massachusetts, New Hampshire • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Contact all members with delinquent accounts and overdrawn shares facing financial difficulty.
Assist the member towards restoring their good standing status with the Credit Union.
Maintain the financial soundness and manage the asset quality by achieving the lowest possible delinquency and charge-off ratios.
Answer incoming member or member-related contacts and work Collection queues.
Review and document status of accounts and initiate telephone contact on delinquent loans.
Research accounts on the delinquent loan reports.
Prepare correspondence on delinquent accounts requiring special handling.
Utilize Collections system to document accurately.
Determine reason for delinquency and refer members to BALANCE when necessary.
Perform skip tracing within established compliance and best practice procedures.
Establish and monitor payment plans whenever possible.
Initiate all required documents pertaining to payment plans, repossessions, and/or possible foreclosures.
Pull Credit Bureau reports when necessary.
Review and make recommendations for rewriting of delinquent loans and/or settlements.
Achieve assigned goals monthly.
Maintain strict adherence to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions.
Follow detailed and standardized procedures in performing routine collection operations.
Make recommendations on ways to improve work processes within Collections.
Perform other job-related duties as assigned.

Requirements

What you’ll need

High School graduate or equivalent required.
Excellent telephone and communication skills required.
Excellent written and verbal communication skills.
Experience successfully utilizing various computer programs including MS Office.
Previous experience in a call center and/or financial institution.
2-3 years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred.
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws.
You must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Digital Federal Credit Union Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1979 🏦 Banking 💸 Finance 🤝 Non-profit Banking
Finance
Non-profit Digital Federal Credit Union is a member-owned, not-for-profit credit union offering a full range of retail and business financial services. DCU provides checking and savings accounts, loans (vehicle, mortgage, student, personal, commercial), credit cards, investment and insurance products, digital banking and mobile apps, and financial education and community support programs. It operates branches and a large ATM network and emphasizes low fees, competitive rates, member-focused service, and community impact. Collections Team Member I 🔥 15 minutes ago 🗻 New Hampshire, Massachusetts – Remote 💵 $20 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Collections 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Contact all members with delinquent accounts and overdrawn shares facing financial difficulty.
Assist the member towards restoring their good standing status with the Credit Union.
Maintain the financial soundness and manage the asset quality by achieving the lowest possible delinquency and charge-off ratios.
Answer incoming member or member-related contacts and work Collection queues.
Review and document status of accounts and initiate telephone contact on delinquent loans.
Research accounts on the delinquent loan reports.
Prepare correspondence on delinquent accounts requiring special handling.
Utilize Collections system to document accurately.
Determine reason for delinquency and refer members to BALANCE when necessary.
Perform skip tracing within established compliance and best practice procedures.
Establish and monitor payment plans whenever possible.
Initiate all required documents pertaining to payment plans, repossessions, and/or possible foreclosures.
Pull Credit Bureau reports when necessary.
Review and make recommendations for rewriting of delinquent loans and/or settlements.
Achieve assigned goals monthly.
Maintain strict adherence to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions.
Follow detailed and standardized procedures in performing routine collection operations.
Make recommendations on ways to improve work processes within Collections.
Perform other job-related duties as assigned. 🎯 Requirements
High School graduate or equivalent required.
Excellent telephone and communication skills required.
Excellent written and verbal communication skills.
Experience successfully utilizing various computer programs including MS Office.
Previous experience in a call center and/or financial institution.
2-3 years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred.
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws.
You must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Billing and Collections Specialist 🕒 March 18 Understood Care 11 - 50 ⚕️ Healthcare Insurance 👥 B2C Website LinkedIn All Job Openings Billing and Collections Specialist focused on billing operations and claims follow-up for Understood Care. Ensuring accurate and timely reimbursements and managing outstanding balances efficiently. 🇺🇸 United States – Remote 💵 $20 - $25 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Collections View More Collections Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

collectionsskip tracingpayment plansdelinquency managementcharge-off ratiosaccount documentationcredit bureau reportsloan rewritingsettlements

Soft Skills

telephone communicationwritten communicationverbal communicationproblem-solvinginterpersonal skills