Digital Federal Credit Union

Collections Team Member II, Full-Time

Digital Federal Credit Union

contract

Posted on:

Location Type: Remote

Location: Massachusetts • New Hampshire • United States

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Salary

💰 $22 per hour

Job Level

Junior

About the role

  • Contact all members with delinquent accounts that are more than 60 days past due
  • Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management
  • Assist members in restoring their good standing status with the Credit Union
  • Maintain the financial soundness of the Credit Union
  • Contribute to the department's ongoing effort to manage asset quality by achieving the lowest possible delinquency and charge-off ratios
  • Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.)
  • Work Collection queues and make outbound member calls
  • Review and document status of accounts and initiate telephone contact on delinquent loans
  • Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
  • Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
  • Utilize Collections system to document accurately
  • Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
  • Establish and monitor payment plans whenever possible
  • Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements
  • Pull Credit Bureau reports when necessary
  • Achieve assigned goals monthly
  • Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
  • Follow detailed and standardized procedures in performing routine collection operations
  • Perform a variety of support duties related to the collection function
  • Make recommendations on ways to improve work processes within Collections
  • Assist the Front End area with incoming calls in time of high call volume
  • Perform other job-related duties as assigned by Managers(s).

Requirements

  • High School graduate or equivalent required
  • Excellent telephone and communication skills required
  • Excellent written and verbal communication skills
  • Experience successfully utilizing various computer programs including MS Office
  • Previous experience in a call center and/or financial institution preferred
  • Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred
  • Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws
  • Candidate must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionscharge-off recommendationsrepossession recommendationsforeclosure recommendationspayment plansaccount documentationcredit bureau reportsdelinquency managementasset quality managementfinancial analysis
Soft Skills
telephone communicationwritten communicationverbal communicationinterpersonal skillsproblem-solvingorganizational skillsattention to detailcustomer servicerecommendation skillsprocess improvement