Collections Team Leader
Digital Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Marlboro • Massachusetts • United States
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Salary
💰 $30 - $34 per hour
Job Level
About the role
- Manage the department daily operations, activities, and projects
- Direct and assist a team within Collections in contacting members with delinquent accounts
- Supervise employee performance to achieve department goals
- Assign and schedule work for Collection department personnel
- Monitor collection calls for compliance to laws and regulations
- Identify, train, and mentor team members for performance development
- Conduct performance reviews and participate in recruitment
Requirements
- Minimum of 2 years progressive experience in consumer collection and/or lending
- Previous supervisory experience preferred
- Strong analytical skills
- Ability to handle multiple priorities
- Excellent telephone and communication skills required
- Experience successfully utilizing various computer programs including MS Office
- Previous experience in a call center and/or financial institution preferred
- 2-3 years of recent and progressive experience in consumer, mortgage collections and/or lending in a financial institution preferred
- Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws
Benefits
- Excellent work-life balance
- Equal opportunity employer
- Community that cares
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consumer collectionslendingperformance reviewsrecruitmentcompliance monitoringanalytical skillscall center experiencemortgage collections
Soft skills
supervisory experiencecommunication skillsability to handle multiple prioritiesteam mentoring