Digital Charging Solutions

Customer Communication Strategist – f/m/d

Digital Charging Solutions

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Owning the end-to-end customer communication strategy and roadmap across all B2C touchpoints
  • Actively participating in and influencing the design of the new communication technology landscape, collaborating closely with IT and Product
  • Establishing clear governance, approval criteria, and quality standards for all customer communication, ensuring transactional and marketing emails meet the same bar
  • Ensuring correct recipient targeting, testing readiness, and compliant send-out execution
  • Collaborating closely with CRM and Campaign Management to align transactional and marketing communication, defining and maintaining lifecycle-based content, tone-of-voice, and brand standards across markets and channels
  • Designing and documenting scalable communication processes that can grow with the business and adapt across markets
  • Leading cross-functional alignment across Product, Commercial, IT, and Operations to ensure consistent and high-quality execution

Requirements

  • Several years of experience in customer communication, CRM, content strategy, or a similar role in a B2C environment
  • Proven track record of owning and improving customer communication programs with measurable impact on customer experience
  • Outstanding written and verbal communication skills
  • Strong process design skills: you can map, document, and improve complex workflows across teams
  • Strong hands-on, can-do mindset with a clear focus on outcomes
  • Solid experience with customer communication or messaging platforms
  • Strategic thinker who can own a roadmap and make prioritisation decisions with confidence
  • Comfortable collaborating with IT and engineering stakeholders
  • Pragmatic, structured, and comfortable with end-to-end ownership and accountability
Benefits
  • A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes Benz Mobility & bp
  • Working on products & services with a high social impact
  • An international team of talented people who love what they do and live a collaborative spirit
  • An open minded culture with room for growth and the freedom to bring in own ideas
  • Subsidized gym membership
  • Subsidized office lunch benefit
  • A personal development budget for your professional growth
  • Monthly mobility budget
  • Offsite/ team events
  • Modern, sunny offices in Berlin & Munich
  • 2 days of home office in a week
  • Delicious coffee & tea
  • Fresh fruits
  • An office dog friendly environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer communicationCRMcontent strategyprocess designworkflow mappingcommunication technologyemail marketingrecipient targetingquality standardslifecycle-based content
Soft Skills
written communicationverbal communicationprocess improvementstrategic thinkingcollaborationaccountabilityleadershipproblem-solvingadaptabilityoutcome-focused