Digistore24 USA

Client Success Manager

Digistore24 USA

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You manage your own dedicated customer portfolio, build long-term personal relationships, and proactively look after your customers.
  • You answer customer questions about our software in the context of online marketing — in writing, by phone, and across various channels.
  • Become the primary point of contact for all customer concerns — from new ideas (feature requests) to issues (bug reports).
  • You verify bugs or gather detailed information on feature requests and pass everything on to development in a structured manner.
  • You know how to maintain customer relationships face to face as well.

Requirements

  • You communicate clearly and tailored to the audience.
  • You have at least two years' experience in customer support.
  • Basic knowledge of HTML and CSS and experience in online marketing are nice-to-haves.
  • You work in a structured, reliable way and can set priorities independently.
  • You continuously keep up with current trends and enjoy independently diving into new topics.
  • You have at least 1 year of professional experience in customer support.
  • You are flexible with regard to customer meeting times.
Benefits
  • 100% remote: Work permanently from home.
  • Work up to 170 days per year from an EU country.
  • Use our partner's coworking spaces up to 3 days per week.
  • 30 days' vacation.
  • Clear structures: Flexible working hours (flextime) in coordination with your team.
  • No rigid development plans: Your professional development is tailored individually to your strengths.
  • Flat hierarchies and short decision-making paths: The stability of a highly successful German high-tech company that has retained its start-up spirit.
  • Self-directed, outcome-oriented teams: Work in a company culture that values ownership, autonomy, and direct feedback rather than micromanagement.
  • We provide modern equipment for your work.
  • International, collaborative culture: Work with an international team of committed, bright minds.
  • Team lunches with meal delivery credit (e.g., Lieferando).
  • Real human connection: Experience spectacular team events across Europe.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSonline marketing
Soft Skills
communicationrelationship managementstructured workreliabilityprioritizationflexibility