IT Service Manager, Cloud / System Administrator
Digistore24 USA
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Provide global employee support for all IT-related issues through a professional ticketing system
- Standardize the services we use (including password security, 2FA, etc.)
- Integrate our SaaS services into Okta
- Eliminate redundant services and reduce service costs
- (Mobile) device management and IT security across our services
- Work independently and take ownership within the ITSM team
- Develop, enhance, and maintain company-wide IT services to high quality standards
- Further develop and maintain the company's IT services with regard to data protection, legal compliance, usability, automation, and security
Requirements
- Passion for user support
- Knowledge of operating systems: Windows, Linux, macOS
- German and English at native or C2 level
- Nice to have: experience with single sign-on systems, ideally Okta
- Nice to have: experience with IT security topics such as 2FA, single sign-on, audits, and compliance
Benefits
- 100% remote work, provided you can ensure a stable internet connection
- The stability of a highly successful German high-tech company that has retained its start-up spirit
- Regular on-the-job training and professional development
- International team with strong camaraderie
- Regular team events across various European countries
- State-of-the-art technical equipment
- Personal responsibility from day one
- Work in a first-name, informal team environment, no dress code, and a flat hierarchy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operating systemsWindowsLinuxmacOSIT security2FAsingle sign-ondata protectionautomationcompliance
Soft Skills
user supportindependenceownership