Digistore24 USA

2nd Level Customer Support Specialist

Digistore24 USA

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

JuniorMid-Level

About the role

  • In your new position you will make a direct contribution to the digitalization of small and medium-sized businesses.
  • How can I implement a funnel? How do I set up an upsell?
  • After a comprehensive onboarding period you will become an online marketing specialist and will independently answer questions about our features and their use cases in writing.
  • You will also handle technical inquiries confidently: from API context and IPN integration to upsell setup.
  • You will verify bug reports and pass issues on to your software colleagues in a structured and traceable way.
  • You will ensure efficient, smooth operation of our processes and continuously optimize them.

Requirements

  • Experience in customer contact: You have at least two years of experience in (online) customer support and understand the importance of empathetic service.
  • Communication skills: You communicate precisely in writing and with the recipient in mind.
  • Organizational talent: You work in a structured, reliable manner and can set priorities independently.
  • Basic technical understanding: Ideally you have already worked in a technical environment and can explain technical topics in an easy-to-understand way.
  • Interest in online marketing: You are digitally savvy and enjoy getting into new subject areas and applications.
  • Ideally you already have experience in online marketing.
  • Language skills: German level C2 and English level B2.
Benefits
  • 100% Remote: Work permanently from home.
  • Use partner coworking spaces up to 3 days per week.
  • 30 days of vacation.
  • Clear structures: Work with flexible hours (flexitime) and in coordination with your team.
  • No rigid development plans: Your professional development is tailored individually to your strengths.
  • Flat hierarchies and short decision-making paths: The stability of an extremely successful German high‑tech company that has retained its start‑up spirit.
  • Autonomous, results-oriented teams: Work in a culture that values ownership, autonomy and direct feedback instead of micromanagement.
  • You will receive modern equipment for your work.
  • Monthly team lunches with Lieferando credit.
  • Genuine human connection: Experience spectacular team events across Europe and build relationships that go beyond screens.
  • Ownership from day one: You won’t be a small cog in the system but an important part of an A‑player team and will be personally supported (and challenged) by team leadership, including monthly one-on-one meetings.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationIPN integrationonline marketingbug reportingfunnel implementationupsell setup
Soft skills
empathetic servicecommunication skillsorganizational talentstructured workreliable mannerprioritization