Customer Success

Digisap Solutions

Customer Success role at Digisap Solutions assisting users with product engagement and proactive client management. Focused on minimizing churn and enhancing customer experiences.

Posted 5/13/2026contractParis • 🇫🇷 FranceMid-LevelSenior💰 €30,000 - €35,000 per yearWebsite

About the role

Key responsibilities & impact

Train and support users in adopting our products and services
Proactively manage a portfolio of clients to encourage engagement and retention
Identify churn risks and implement appropriate preventive measures
Handle complaints and cancellation requests with diligence and professionalism
Monitor the customer experience and analyze key performance indicators
Report customer feedback and propose continuous improvement initiatives

Requirements

What you’ll need

Excellent communication and active listening skills
Proficiency in sales and negotiation techniques
Strong knowledge of CRM tools
Good analytical and synthesis skills
Strong customer-focused mindset

Benefits

Comp & perks

Competitive salary and attractive benefits package (Salary range: €30K - €35K)
Opportunities for professional development and ongoing training
Team events and a friendly working atmosphere
Remote work possible (2 days/week)
Works Council (Comité Social et Économique)
Company health insurance
Meal vouchers
50% employer contribution towards commuting/public transport pass

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales techniquesnegotiation techniquesanalytical skillssynthesis skills

Soft Skills

communication skillsactive listening skillscustomer-focused mindset