DigiFlight, Inc.

Manager

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
• Create and maintain accurate Tickets for Help Desk activities
• Good problem solving skills
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment
• Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
• Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
• Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Lab Manager, I

• Appling advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions supporting command decision making and execution of mission requirements.
• Supporting the implementation of new technologies and equipment in the lab environment.
• Providing ongoing systems administration, technical support, upgrades, patching and troubleshooting services.
• Providing full coverage for Linux or Unix system administration functions to support the TEN infrastructure
• Managing assigned project components to deliver services in accordance with established objectives
• Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
• Maintaining configuration and support documentation
• Employ security concepts, theories, insights, tools and methodologies to mitigate system weaknesses and vulnerabilities
• Perform large scale configuration management and deployment across Windows, MacOS, Linux/Unix, and other operating systems and virtual environments
• Monitor RedHat platforms security and health, create and maintain reports of findings daily
• Create next-generation application platform automation solutions utilizing RedHat Openshift, RedHat Ansible automation, Docker, Kubernetes, and Podman.
• Integrate and configure COTS, GOTS, and third-party applications into RedHat Openshift and demonstrate ability to manage, maintain and patch containerized applications.
• Create and support development of automation solutions for deployment of systems and applications to virtual and physical devices using RedHat Openshift, RedHat Ansible Tower, and RedHat Satellite.
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Lab Manager, I

Lab Manager – II