Technical Support Engineer
DigiCert
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions.
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base
Requirements
- 2 year degree in IT, related technical degree, or equivalent work experience
- 4+ years of experience in technical support
- Strong problem solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API’s
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done.
- Team oriented and ability to work with people from diverse backgrounds
- Industry related certificates are a plus (Security +, MSCE…).
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportPKI certificatesRest API
Soft skills
problem solvingoral communicationwritten communicationinterpersonal communicationdetail-orientedorganizational skillsself-motivatedtime managementteam oriented
Certifications
Security +MSCE