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Product Support Specialist, SmartSense
Digi InternationalProduct Support Specialist providing customer support through CRM, email, and phone in fast-paced environment. Collaborating with team to resolve technical issues and maintain service quality.
About the role
Key responsibilities & impact- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Manage customer escalations by leveraging expertise in industry knowledge
Requirements
What you’ll need- 2yrs of experience working in technical or product support
- Passion for working with customers and providing outstanding experiences
- Strong multitasking and organizational skills in a fast paced environment
- Proficient in tools such as JIRA and NetSuite
Benefits
Comp & perks- Total Rewards package
- Short-term incentive program
- New hire stock award
- Paid parental leave
- PTO
- Hybrid work environment
- Competitive medical, health & wellbeing offerings
ATS Keywords
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Soft Skills
customer servicemultitaskingorganizational skillsproblem-solvingcommunication