Digi International

Account Manager II – Customer Success

Digi International

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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About the role

  • You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration.
  • You will track all interactions in internal systems, identify risks early, and take action to mitigate churn.
  • You will leverage tools such as NetSuite and other internal systems to create quotes and manage customer records.
  • You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline.
  • You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility.
  • You will work closely with regional sales and customer success teams to assist with quotes, pricing, and customer updates.

Requirements

  • 2–5 years of experience in customer success, business development, inside sales, sales support, or account management.
  • Strong communication skills with a customer-first mindset.
  • Ability to manage multiple tasks, deadlines, and stakeholders with precision.
  • Proficiency with CRM systems (NetSuite experience strongly preferred).
  • A proactive, curious mindset with a drive to improve processes and elevate customer experience.
  • Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successbusiness developmentinside salessales supportaccount managementCRM systemsNetSuitedata managementforecasting
Soft Skills
communication skillscustomer-first mindsettask managementdeadline managementstakeholder managementproactive mindsetcuriosityprocess improvementcross-functional collaboration