Account Manager II – Customer Success

Digi International

. You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration.

Posted 4/10/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration.
You will track all interactions in internal systems, identify risks early, and take action to mitigate churn.
You will leverage tools such as NetSuite and other internal systems to create quotes and manage customer records.
You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline.
You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility.
You will work closely with regional sales and customer success teams to assist with quotes, pricing, and customer updates.

Requirements

What you’ll need

2–5 years of experience in customer success, business development, inside sales, sales support, or account management.
Strong communication skills with a customer-first mindset.
Ability to manage multiple tasks, deadlines, and stakeholders with precision.
Proficiency with CRM systems (NetSuite experience strongly preferred).
A proactive, curious mindset with a drive to improve processes and elevate customer experience.
Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successbusiness developmentinside salessales supportaccount managementCRM systemsNetSuitedata managementforecasting

Soft Skills

communication skillscustomer-first mindsettask managementdeadline managementstakeholder managementproactive mindsetcuriosityprocess improvementcross-functional collaboration