Field Engineer

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, and minor product repairs within an assigned territory.
• Inspect products for correct operation, resolve issues, and escalate according to procedure.
• Schedule services, complete required paperwork, and ensure customer satisfaction and understanding of product functionality.
• Utilize diagnostic tools to troubleshoot hardware and software failures.
• Perform hardware repairs at component level and clean/adjust mechanical components.
• Configure and install applicable software and perform preventive maintenance checks according to procedures.
• Refill consumables and perform IMAC/R tasks (install, move, add, change, remove hardware/software).
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware/software trainings, KPI implementation, and special projects as assigned.

Field Service Technician

Field Engineer

Field Service Technician II