Field Service Technician

Diebold Nixdorf

. Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.

Posted 5/25/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
Performs hardware repairs on a component level.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Preventive Maintenance: Performs routine checks according to documented procedures.
Refills consumables as directed.
IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
Updates the dispatch function on all unforeseen issues.
Provides detailed briefings on all performed activities.
Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desirable
Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Benefits

Comp & perks

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware repairssoftware configurationdiagnostic toolstroubleshootingpreventive maintenanceincident handlingIMAC/Rcomponent level repairsmechanical adjustmentscustomer training

Soft Skills

communication skillsprocess improvementanalytical skillscustomer supportteam collaboration

Certifications

driver's license