Field Service Technician

Diebold Nixdorf

. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 5/21/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.
Firstline Service Technician work experience preferred.
Vocational/Trade School preferred

Benefits

Comp & perks

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical maintenancedebuggingproduct repairsinspectionITIL skillsPC literacyfield services experienceability to lift heavy loadsability to stand for long periodsability to climb and bend

Soft Skills

written communicationverbal communicationcustomer serviceorganizational skillssense of urgencyprofessional presenceteamworkadaptabilityproblem-solvingattention to detail

Certifications

driver's licensebackground checkdrug test