Field Service Technician
Diebold Nixdorf
Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
About the role
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs incident handling, troubleshooting hardware and software failures using diagnostic tools.
- Performs hardware repairs on a component level, cleans and adjusts mechanical components, and refills consumables.
- Configures and installs applicable software; performs preventive maintenance and routine checks.
- Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
- Instructs and trains customers on usage and operation of installed hardware and software.
- Receives incident briefings and orders from dispatch; updates dispatch on unforeseen issues and provides detailed activity briefings.
- Proactively informs customers about status, progress and outcomes and offers process improvement recommendations.
Requirements
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
